Knowledge base

Help & Support (2)

Can’t find what you’re looking for? Our customer experience team is just a message away. Reach out to us with questions, issues, or feedback, we’re happy to help!

Customer Support (4)

Contact Scrively Support
Support hours and response times
View Ticket Submissions
Edit Helpdesk Profile

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Getting to Know Scrively (34)

What is Scrively?
How many books can I make with Scrively?
Do I need to install Scrively?
Explore Sample Books Made with Scrively
Available Book Dimensions in Scrively
What features does Scrively offer?
How can I publish my book using Scrively?
Do I need an internet connection to use Scrively?
Can I illustrate my book within Scrively?
Can I print my books? Do you print them for me?

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Account Management (1)

Account and Login (8)

Download the Scrively Desktop App
Why is my computer flagging Scrively?
Sign in to Scrively
I Did Not Receive My Login Credentials
Can I Change My Scrively Account Password?
How long does my login session last?
I can't access my Scrively account/forgot password
How can I change my account's email address?

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Billing & Plans (2)

Pricing and Billing (11)

Scrively Plans
Scrively Standard vs. PRO
Does Scrively offer any discounted plans?
Does Scrively have a free trial for the paid plans?
Can I upgrade from Standard to Pro later?
What payment methods does Scrively accept?
Failed Payments
Update Billing Information
Where can I find my renewal email notification?
Invoice Request

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Cancellation (3)

What is Scrively's refund policy?
How do I cancel my Scrively subscription?
What happens if I cancel my subscription?

Working with Scrively (1)

Using Scrively (27)

The Scrively Interface
Build Your Story with Scrively AI
Build Your Story with Scrively AI: Choose a Story Template and Illustration Style
Build Your Story with Scrively AI: Create and Customize Your Characters
Build Your Story with Scrively AI: Add Setting & Plot Details
Creating Books in Multiple Languages with Scrively
Using the Scrively Book Editor
Design Your Book’s Front Cover
Design Your Book's Images in Scrively
Write Your Book’s Back Cover Blurb

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Scrively Video Tutorials (1)

Learn how to use Scrively through video tips and tricks.

Video Tutorials (10)

Welcome to Scrively!
Scrively - Turn Your Ideas Into Beautiful Children’s Books
How to make your child the hero of their story!
How to use Scrively to write a fully illustrated story, based on any idea you have!
Turn any drawing into a fully written and illustrated story book with Scrively!
How to regenerate an illustration that didn't initially turn out perfect
How to Create Front and Back Cover Graphics for Scrively
Tips for working with the AI in Scrively
Scrively Templates and Typography
How to use Scrively to best use uploaded images and Unsplash stock photos

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