Knowledge base

Help & Support (2)

Can’t find what you’re looking for? Our customer experience team is just a message away. Reach out to us with questions, issues, or feedback, we’re happy to help!

Customer Support (5)

• Contact Scrively Support
• View Ticket Submissions
• Support hours and response times
• Edit Helpdesk Profile
• Submit a Feature Request

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Getting to Know Scrively (35)

• What is Scrively?
• How many books can I make with Scrively?
• Explore Sample Books Made with Scrively
• Do I need to install Scrively?
• What features does Scrively offer?
• Can I print my books? Do you print them for me?
• How can I publish my book using Scrively?
• Available Book Dimensions in Scrively
• How much do credits cost for ordering printed books in Scrively?
• What languages does Scrively support?

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Account Management (1)

Find out how to update your profile, preferences, and account settings.

Account and Login (8)

• Download the Scrively Desktop App
• Sign in to Scrively
• Why is my computer flagging Scrively?
• I can't access my Scrively account/forgot password
• Can I Change My Scrively Account Password?
• I Did Not Receive My Login Credentials
• How long does my login session last?
• How can I change my account's email address?

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Billing & Plans (2)

Manage your subscription, review plan options, and update payment details.

Pricing and Billing (11)

• Scrively Plans
• Scrively Standard vs. PRO
• Does Scrively offer any discounted plans?
• Does Scrively have a free trial for the paid plans?
• Can I upgrade from Standard to Pro later?
• What payment methods does Scrively accept?
• Update Billing Information
• Failed Payments
• Where can I find my renewal email notification?
• Invoice Request

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Cancellation (3)

• What is Scrively's refund policy?
• How do I cancel my Scrively subscription?
• What happens if I cancel my subscription?

Working with Scrively (1)

Get started with Scrively’s core features and learn how to create and edit your projects.

Using Scrively (31)

• The Scrively Interface
• Build Your Story with Scrively AI
• Build Your Story with Scrively AI: Choose a Story Template and Illustration Style
• Build Your Story with Scrively AI: Create and Customize Your Characters
• Build Your Story with Scrively AI: Add Setting & Plot Details
• Creating Books in Multiple Languages with Scrively
• Using the Scrively Book Editor
• Design Your Book’s Front Cover
• Design Your Book's Images in Scrively
• Enhance Your Book: How to Add Additional Graphics with Scrively

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Scrively Video Tutorials (1)

Watch step-by-step video guides to help you master Scrively’s features.

Video Tutorials (11)

• Welcome to Scrively!
• Scrively - Turn Your Ideas Into Beautiful Children’s Books
• How to use Scrively to write a fully illustrated story, based on any idea you have!
• How to make your child the hero of their story!
• How to regenerate an illustration that didn't initially turn out perfect
• Turn any drawing into a fully written and illustrated story book with Scrively!
• Tips for working with the AI in Scrively
• How to Create Front and Back Cover Graphics for Scrively
• Use Scrively to write a book in Spanish and other supported languages
• How to use Scrively to best use uploaded images and Unsplash stock photos

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