Before you cancel, if something isn’t working as expected or you need help getting set up, our Story Guides would be happy to assist. Many issues can be resolved quickly and we’d love the chance to make sure you’re getting the most value from the product.
You can reach out to our Story Guides any time. Our small but mighty team of Story Guides is here to help and will respond to all requests as quickly as possible.
Log into the Scrively Web App. Click your profile icon in the top-right corner of the dashboard.
Select "Billing."
Click on "Downgrade."
We’d really appreciate any feedback you can share about why you’re cancelling, as it helps us improve the overall experience.
The subscription will remain active for the duration of the billing period.
Click on "Confirm Cancellation."
We’ll confirm your access through the end of your current billing period.
Your billing page will update to display the pending cancellation status.
You’ll receive a confirmation email. We hope to see you again in the future!
