Need a hand?

Need help? Here’s how to contact Scrively Support

Our Story Guide team is readily accessible to assist you with any questions or concerns. You may reach out through email at [email protected] or chat with us using Live Chat. We strive to deliver outstanding support and will respond to your request as soon as possible after reviewing it. To contact our Story Guides, click the "Chat" icon in the top-right corner of the app. The chat window will open at the bottom right where you can add your message. Click on "Start Conversation" and our Story Guides will be happy to assist. ⚠️ For a more efficient resolution, please utilize only one channel to contact our Story Guides.

When is Scrively Support available?

Our Story Guides are available to assist you during the following hours (EST): - Monday-Wednesday: 7:00 AM – 8:00 PM - Thursday-Friday: 7:00 AM – 4:00 PM - Saturday-Sunday: 11:00 AM – 8:00 PM If you reach out after hours, we’ll follow up as soon as we can. Thanks for your patience!

How to submit a feature request

At Scrively, we’re always working to improve your experience. If you have an idea for a new feature, we’d love to hear it. You can submit your suggestion by reaching out to our Story Guides, and we’ll make sure it’s tracked and reviewed by our product team. We actively prioritize updates based on user feedback, so your input directly helps shape what we build next.

Reporting Issues with Your Printed Book

If your printed book doesn’t look the way you expected, sharing detailed information with our Story Guides is the fastest way to get it reviewed and resolved. The more precise the details you provide, the quicker we can help. 1. Review Your Printed Copy Carefully - Go through your book page by page. - Look for text errors, layout issues, image placement problems, or cover discrepancies. - Make note of anything that doesn’t match your digital version or your expectations. 2. Capture Screenshots of Every Issue - Take a clear photo or screenshot of each page with a problem. - Include all issues, even small ones, such as: - Missing or cut-off text - Misaligned images or illustrations - Formatting or spacing errors - Cover placement issues 3. Provide Descriptions for Each Issue - Along with your screenshots, briefly describe what’s wrong on each page. - The more detail you provide, the faster our team can understand and address the problem. 4. Submit Your Details - Send your screenshots and descriptions to our Story Guides. - Once we receive everything, we’ll review the issues thoroughly and guide you on the next steps. Why This Helps: - Provides our team with everything needed to troubleshoot efficiently. - Ensures isolated issues are addressed quickly. - Helps you get a printed copy that matches your vision.