Treasure Chest
By Scrively Story Guide
By Scrively Story Guide
Everything related to your Scrively plan and payments. View billing information, manage subscriptions, update payment methods, and find answers to billing questions.
How to cancel your Scrively subscription
Before you cancel, if something isnât working as expected or you need help getting set up, our Story Guides would be happy to assist. Many issues can be resolved quickly and weâd love the chance to make sure youâre getting the most value from the product. You can reach out to our Story Guides any time. Our small but mighty team of Story Guides is here to help and will respond to all requests as quickly as possible. Log into the Scrively app. Click your profile icon in the top-right corner of the dashboard. Select "Billing." Scroll down and click on "Cancel plan." Weâd really appreciate any feedback you can share about why youâre cancelling, as it helps us improve the overall experience. The subscription will remain active for the duration of the billing period. Click on "Cancel my plan." Your billing page will update to display the pending cancellation status. Youâll receive a confirmation email.  We hope to see you again in the future!
Which Scrively plan is right for you?
Scrively offers two paid plans: Plus and Pro. Plus is a great option for creators who want to make personalized books with a variety of creative tools. It includes 5 book credits, with each credit allowing you to create one illustrated book of up to 30 story pages, plus covers. Plus also includes 10 curated art styles, three book sizes, PDF and individual illustration downloads, online book sharing, a reusable character library, 5 Colorburst credits for coloring books, and 5 Scrively Studio credits for narration, music, sound effects, and interactive elements. Plus credits never expire. Pro includes everything in Plus, with expanded options for creators who want more flexibility and creative control. It includes 10 book credits, with up to 50 story pages per book, 110+ art styles, all four book sizes, up to four photo children in quick photo books, 10 Colorburst credits, and 10 Scrively Studio credits. Pro also includes faster AI generation and commercial rights for all 10 books included with the plan. Pro credits never expire. Printed books are available separately and are not included with either plan. Additional books, Colorburst, and Studio credits can also be purchased when your included credits have been used. Scrively also offers optional one-time purchase add-ons for users who want to expand their creative options, including PublisherPad, StoryMovie, and Magic Brush credits.
How to view your Scrively plan details
To view your plan details, log into the Scrively app and click your avatar in the top-right corner of the app. Select "Billing." Your current plan will be labeled with a âCurrent Planâ badge, allowing you to quickly identify it and view its details.
How refunds work at Scrively
Scrively offers a 30-day money-back guarantee so you can try the service and decide whether itâs right for you. If youâre not satisfied with your purchase, you can request a refund within 30 days by contacting support@scrively.com with your order details. For eligible refund requests, weâll issue a 100% refund to your original payment method. Please allow up to 5-10 business days for the refund to appear, depending on your payment provider. Our Refund Guarantee Our 30-day money-back guarantee is intended to give customers an opportunity to evaluate Scrively in good faith. It is not intended to allow customers to obtain a substantial amount of finished work or other generated content and then request a full refund. Because of this, we may deny, limit, or prorate a refund request when account activity indicates misuse or abuse of the refund policy. This may include: - Creating or generating a substantial number of books, pages, images, files, or other content before requesting a refund - Exporting or downloading a substantial amount of generated content - Printing, selling, publishing, or otherwise using a substantial amount of content created through Scrively - Repeatedly purchasing and requesting refunds - Attempting to bypass plan limits or the Fair Use Policy - Otherwise using the service in a manner that is inconsistent with a good-faith trial In other words, the 30-day guarantee is designed to let you try Scrively, not to obtain substantial finished work and then request a full refund.
How to View Your Purchases and Subscription History
Log into the Scrively app. Click your profile icon in the top-right corner of the dashboard. Select "Orders." Click on "Purchases & Subscriptions." All subscriptions will be displayed at the top. Alternatively, click on "Subscriptions." You will see a list of all your subscriptions, including their monthly recurring fees, current status, and renewal dates.
Does Scrively offer a free trial?
Scrively offers a Free book, which allows you to create your first book at no cost while giving you access to the full book creation experience.
How to Download Your Invoice
Download your invoice directly from your account at any time by following the steps below. Log into the Scrively app. Click your profile icon in the top-right corner of the dashboard. Select "Orders." Click on "Purchases & Subscriptions." Select "Purchases" or scroll down to "Payment History" to see a list of all payments. Click on "Receipt." You'll be able to view and download your invoice/receipt.
How to edit your billing information
Keeping your billing information up to date helps prevent any interruptions and ensures you can continue using all features without disruption. It also allows you to easily order physical copies of your book(s). Navigate to your avatar at the top right side of the app. Select "Billing." Scroll down to "Payment Methods" then, click on "Edit." Enter the new billing details. Click on "Save Changes." The new billing details will be applied.
What payment methods can I use on Scrively?
Scrively accepts several convenient payment methods: - Credit Cards: Visa, Mastercard, American Express, Discover - PayPal - Google Pay - Apple Pay - Amazon Pay - Link - Cash App Pay You can select your preferred option at checkout.
How to Add a New Billing Method
Adding a new payment method helps ensure your billing information is always up to date and ready to use. This allows you to continue accessing all features without interruption and easily purchase physical copies of your book(s) when needed. Navigate to your avatar at the top right side of the app. Select "Billing." Scroll down to "Payment Methods" then, click on "+ Add Card." Enter the billing details. Click on "Save Card." The payment method will be added to your account.
Canât find your purchase confirmation email? Hereâs what to do
To ensure that you receive your purchase confirmation email(s), please check both your inbox and spam or promotions tab.