Treasure Chest

How to cancel your Scrively subscription

Before you cancel, if something isn’t working as expected or you need help getting set up, our Story Guides would be happy to assist. Many issues can be resolved quickly and we’d love the chance to make sure you’re getting the most value from the product. You can reach out to our Story Guides any time. Our small but mighty team of Story Guides is here to help and will respond to all requests as quickly as possible. Log into the Scrively app. Click your profile icon in the top-right corner of the dashboard. Select "Billing." Scroll down and click on "Cancel plan." We’d really appreciate any feedback you can share about why you’re cancelling, as it helps us improve the overall experience. The subscription will remain active for the duration of the billing period. Click on "Cancel my plan." We’ll confirm your access through the end of your current billing period. Your billing page will update to display the pending cancellation status. You’ll receive a confirmation email.  We hope to see you again in the future!

How to view your Scrively plan details

To view your plan details, log into the Scrively app and click your avatar in the top-right corner of the app. Select "Billing." Your current plan will be labeled with a “Current Plan” badge, allowing you to quickly identify it and view its details.

How refunds work at Scrively

Scrively offers a 30-day money-back guarantee so you can try the service and decide whether it’s right for you. If you’re not satisfied with your purchase, you can request a refund within 30 days by contacting support@scrively.com with your order details. For eligible refund requests, we’ll issue a 100% refund to your original payment method. Please allow up to 5-10 business days for the refund to appear, depending on your payment provider. Our Refund Guarantee Our 30-day money-back guarantee is intended to give customers an opportunity to evaluate Scrively in good faith. It is not intended to allow customers to obtain a substantial amount of finished work or other generated content and then request a full refund. Because of this, we may deny, limit, or prorate a refund request when account activity indicates misuse or abuse of the refund policy. This may include: - Creating or generating a substantial number of books, pages, images, files, or other content before requesting a refund - Exporting or downloading a substantial amount of generated content - Printing, selling, publishing, or otherwise using a substantial amount of content created through Scrively - Repeatedly purchasing and requesting refunds - Attempting to bypass plan limits or the Fair Use Policy - Otherwise using the service in a manner that is inconsistent with a good-faith trial In other words, the 30-day guarantee is designed to let you try Scrively, not to obtain substantial finished work and then request a full refund.

What happens when I cancel my Scrively account?

When you cancel your subscription, you’ll continue to have access to all paid features until the end of your current billing period. You will not be charged again unless you choose to resubscribe. Once your billing period ends, your account will automatically switch to the free plan. At that point, paid features will no longer be available, and full book viewing through share links will require an active subscription. You can resubscribe at any time to restore access to paid features.

How to upgrade your plan

You can upgrade at any time directly in the Web App. Log into the Scrively app. Click your profile icon in the top-right corner of the dashboard. Select "Billing." Click on "Upgrade to Pro." Choose monthly or annual billing. Click on "Create My Book." Add your payment method or choose the option to check out with PayPal. Click on "Create My Book Now." Your upgrade will take effect immediately, and you’ll gain access to the additional features included in the selected plan. If you run into any issues, please reach out to our Story Guides and we’ll be happy to help. Keep an eye out for your welcome email which will include everything you need to get started with your upgraded plan. Inside, you’ll find details about your new plan, how to join the Scrively Facebook community, how to reach our Story Guides (Support Team), and tips for diving right into creating your books.

How to View Your Purchases and Subscription History

Log into the Scrively app. Click your profile icon in the top-right corner of the dashboard. Select "Orders." Click on "Purchases & Subscriptions." All subscriptions will be displayed at the top. Alternatively, click on "Subscriptions." You will see a list of all your subscriptions, including their monthly recurring fees, current status, and renewal dates.

Which Scrively plan is right for you?

Scrively offers two subscription plans: Plus and Pro. Both plans are available with monthly or annual billing, so you can choose the payment schedule that works best for you. Plus is designed for creators who want to make personalized books with a wide range of creative options. It includes 10 books per month, 110+ art styles, AI-powered illustrations, a character library, PDF downloads, multiple book sizes, additional cover and layout options, and the ability to order printed hardcovers. Plus also includes 1 Scrively Studio credit and 1 Colorburst credit. Pro includes everything in Plus, with expanded capabilities for creators who want more advanced storytelling and creative control. It includes 25 books per month, up to 50 pages per book, all book sizes, 25 Scrively Studio credits and 25 Colorburst credits, AI narration and voices, music and sound effects, interactive story elements, choose-your-own-adventure books, advanced art styles, and includes full commercial rights for all 25 books included with the plan. In addition to subscription plans, Scrively also offers one-time purchase options below the subscription tiers for users who prefer a single payment instead of a recurring plan.

Will I be billed again after buying Scrively?

If you choose a monthly or annual plan, it will auto-renew. One-time offers such as the 15 Book Bundle are charged once only.

How to Download Your Invoice

Download your invoice directly from your account at any time by following the steps below. Log into the Scrively app. Click your profile icon in the top-right corner of the dashboard. Select "Orders." Click on "Purchases & Subscriptions." Select "Purchases" or scroll down to "Payment History" to see a list of all payments. Click on "Receipt." You'll be able to view and download your invoice/receipt.

What payment methods can I use on Scrively?

Scrively accepts several convenient payment methods: - Credit Cards: Visa, Mastercard, American Express, Discover - PayPal - Google Pay - Apple Pay - Amazon Pay - Link - Cash App Pay You can select your preferred option at checkout.

How to find your billing period date

Your billing period date shows when your current subscription cycle begins and ends. You can find this information in your subscription history. Log into the Scrively app. Click your profile icon in the top-right corner of the dashboard. Select "Orders." Click on "Purchases & Subscriptions." Select the "Subscriptions" tab. You will see a list of all your subscriptions, including their monthly recurring fees, current status, and renewal dates.

Are there discounts for Scrively?

Yes, when you purchase an annual subscription to Scirvely, you’ll get 25% per month in savings!

How to downgrade your plan

You can downgrade at any time directly within the Web App. If there’s anything we may be able to help with before you make that decision, please don’t hesitate to reach out to our Story Guides. We’d be happy to take a look and see what we can do. Log into the Scrively app. Click your profile icon in the top-right corner of the dashboard. Select "Billing. Click on "Downgrade." Confirm the downgrade. The subscription will be downgraded to the selected plan.

Does Scrively offer a free trial?

Scrively offers a Free Book, which allows you to create your first book at no cost while giving you access to the full book creation experience.

How to find your renewal or payment notification

Ensure you check all email tabs, including inbox, spam and promotions, for the renewal/payment confirmation email. If you're unable to find it, contact our Story Guides for assistance.

Can’t find your purchase confirmation email? Here’s what to do

To ensure that you receive your purchase confirmation email, please check both your inbox and spam or promotions tab. Keep an eye out for your welcome email which will include everything you need to get started with your upgraded plan. Inside, you’ll find details about your new plan, how to join the Scrively Facebook community, how to reach our Story Guides (Support Team), and tips for diving right into creating your books.

How to Add a New Billing Method

Adding a new payment method helps ensure your billing information is always up to date and ready to use. This allows you to continue accessing all features without interruption and easily purchase physical copies of your book(s) when needed. Navigate to your avatar at the top right side of the app. Select "Billing." Scroll down to "Payment Methods" then, click on "+ Add Card." Enter the billing details. Click on "Save Card." The payment method will be added to your account.

How to edit your billing information

Keeping your billing information up to date helps prevent any interruptions and ensures you can continue using all features without disruption. It also allows you to easily order physical copies of your book(s). Navigate to your avatar at the top right side of the app. Select "Billing." Scroll down to "Payment Methods" then, click on "Edit." Enter the new billing details. Click on "Save Changes." The new billing details will be applied.