When you place an order for a book, it can go through several stages before it arrives at your doorstep. Understanding each order status helps you know exactly where your book is in the process and what to expect next.
In Progress: Your order has been received and our in-house printing service is reviewing the details and getting everything ready for shipment. No action is required on your part.
Shipped: Your book is on the way! Once shipped, you can view and track your package using the tracking link provided. Delivery time depends on your location which you can learn more about here.
Canceled: Your order has been canceled and will not be processed or shipped.
This may be due to a manual user cancellation or the order being rejected. If the order was rejected, you should receive an email notification at the address on file. From there, you can reach out to our experience team for further assistance.
Delivered: Your book has successfully arrived at the address you provided. If you didn’t receive your package or notice any issues, please reach out so we can assist you right away.
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