Our Story Guide team is readily accessible to assist you with any questions or concerns. You may reach out through email at [support@scrively.com](mailto:support@scrively.com), In-App Chat or the [Help Center](https://support.scrively.com/hc/learn/en). We strive to deliver outstanding support and will respond to your request as soon as possible after reviewing it.

To contact our Story Guides, click on the in-app "Chat" icon in the top-right corner of the app.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCSGNXbFFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--3b55777285e667f8aa05c880732ab04c66eb3d2c/Screenshot%202026-09-11%20at%208.05.18%E2%80%AFPM.png)

The chat window will open at the bottom right where you can click on "Start Conversation."

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTmNYbFFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--8fcebe94ba3f7b4760d3ba9d32aa1a5ba18daf13/Screenshot%202026-09-11%20at%208.13.26%E2%80%AFPM.png)

Choose your storyteller adventure level (your account plan), request type and add your message.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCUFVXbFFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--d42ff56e8bdc0302226be6e15dafadb8f0fa0aa5/Screenshot%202026-09-11%20at%208.08.42%E2%80%AFPM.png)

Click on "Start Conversation" and our Story Guides will be happy to assist.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCQjBYbFFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--f9305e70ab285e414e02c794d42581826bd8b6bf/Screenshot%202026-09-11%20at%208.09.38%E2%80%AFPM.png)

If you're in the [Help Center](https://support.scrively.com/hc/learn/en) on the bottom right click on the chat icon and follow the same steps above.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTWdYbFFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--5a12683d95cab51dabc30f6d0119d51731599fef/Screenshot%202026-09-11%20at%208.12.57%E2%80%AFPM.png)