Head over to the web app sign in page [here](https://app.scrively.com/sign-in) and click on "Forgot password?"

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCT3lQb2dZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--9089ed1fc55d23aa758dace546c4bfc4955c937a/Screenshot%202026-09-15%20at%2010.42.49%E2%80%AFAM.png)

Enter your account's email address.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCQ09Rb2dZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--8df05519d3458ddb12e9933c4edcc24370226d50/Screenshot%202026-09-15%20at%2010.43.09%E2%80%AFAM.png)

Click on "Send Reset Link."

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCRTJRb2dZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--1bd18f4b3d69f22913183612590d25b68dee00e3/Screenshot%202026-09-15%20at%2010.43.24%E2%80%AFAM.png)

The password reset link will be sent to your email.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCSGVRb2dZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--7f56b9a9bad8b2f7063bcf533d312f1524578c7a/Screenshot%202026-09-15%20at%2010.43.51%E2%80%AFAM.png)

The email notification will look like the one below. Be sure to use the **same browser** that was used to request the password reset link, then click “Reset my password” to reset your account password.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCSWIycHdZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--6907c41ea63e6545c5bc51fd794a14ce6124f6f0/Screenshot%202026-09-16%20at%202.19.39%E2%80%AFPM.png)