Ensure you check all email tabs, including inbox, spam and promotions, for the renewal/payment confirmation email. If you're unable to find it, [contact our Story Guides](https://support.scrively.com/hc/learn/articles/1780673781-need-help-here-s-how-to-contact-scrively-support) for assistance.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTllUZXdVPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--442d594067d6d21a0ceeb1f9e3821730ab333921/XfsPPa3FYjkqtsGjeDD9rlsIig6Q8VPyMw.png?cw_image_width=642px)