Our Story Guides are readily accessible to assist you with any questions or concerns. You may reach out through email at [support@scrively.com](mailto:support@scrively.com), In-App Chat or the [Help Center](https://support.scrively.com/hc/learn/en). We strive to deliver outstanding support and will respond to your request as soon as possible after reviewing it.

To contact our Story Guides, click on the in-app "Chat" icon in the top-right corner of the app.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCS281cUFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--db6cb3035809bf618c8f05fae6b566fdd319de9b/Screenshot%202026-09-16%20at%203.46.51%E2%80%AFPM.png)

The chat window will open at the bottom right where you can click on "Start Conversation."

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTUE1cUFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--815902e93a681e5fd4a2fa3e3f97a0a9daf0ce59/Screenshot%202026-09-16%20at%203.47.16%E2%80%AFPM.png)

Choose your storyteller adventure level (your account plan), what you're reaching out about and add your message.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTWc1cUFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--6e3c18ff16fd553e4329ef2260aa951e7cdac0f3/Screenshot%202026-09-16%20at%203.51.32%E2%80%AFPM.png)

Click on "Start Conversation" and our Story Guides will be happy to assist.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCT3c1cUFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--9b0d794234f4d32ab67158c4e006e9dcb854a6f6/Screenshot%202026-09-16%20at%203.52.28%E2%80%AFPM.png)

If you're in the [Help Center](https://support.scrively.com/hc/learn/en) on the bottom right click on the chat icon and follow the same steps above.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTWdYbFFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--5a12683d95cab51dabc30f6d0119d51731599fef/Screenshot%202026-09-11%20at%208.12.57%E2%80%AFPM.png)