Our Story Guide team is readily accessible to assist you with any questions or concerns. You may reach out through email at [support@scrively.com](mailto:support@scrively.com) or chat with us using [Live Chat](https://www.scrively.com/). We strive to deliver outstanding support and will respond to your request as soon as possible after reviewing it.

To contact our Story Guides, click the "Chat" icon in the top-right corner of the app.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTDhYaHdVPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--aaa7d84bab4c4af72da5cffab63455776cd64ea2/Screenshot%202026-06-10%20at%207.36.35%E2%80%AFAM.png?cw_image_width=862px)

The chat window will open at the bottom right where you can add your message. 

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTUFaaHdVPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--35fe80c3aee2aeb553071e9c6319b2245b63e47c/Screenshot%202026-06-10%20at%207.41.11%E2%80%AFAM.png?cw_image_width=861px)

Click on "Start Conversation" and our Story Guides will be happy to assist. 

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCQ2dhaHdVPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--b38d38d08f1f5fed7d10786d5a5dd11278009b13/Screenshot%202026-06-10%20at%207.41.43%E2%80%AFAM.png?cw_image_width=863px)

⚠️ For a more efficient resolution, please utilize only one channel to contact our Story Guides.